Train station workers deal with customers and carry out duties in railway stations and on platforms.
£17,500 - £27,000
37 to 39 a week (between 8am and 6pm)
You'll need:
You'll need to:
You can get into this job through:
You could do a college course like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need in this job. This may help when you apply for work.
You'll usually need:
You may be able to get into this career by completing a passenger transport onboard station team member intermediate apprenticeship with a train operating company.
You could also do an intermediate customer service apprenticeship which would give you some of the skills needed for this role.
You'll usually need:
You can apply directly to train operating companies. Employers will expect you to have a good standard of English and maths, with some GCSEs at grades 9 to 4 (A* to C).
Experience of working with the public in a retail or customer service setting could give you an advantage when applying for jobs.
If your application is successful, you'll be invited to an assessment day, where you'll:
It's a good idea to check out the train operating company's passenger charter so that you are familiar with the company's standards and values, before making an application.
You'll find more information on train operating companies through the Rail Delivery Group.
In this job, you could:
You could work at a ticket office or on a station platform.
Your working environment may be outdoors some of the time and crowded.
You may need to wear a uniform.
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